As small business owners, we work extremely hard to make every penny that comes through Paypal. Where does that money go? You spend them on supplies, listing fees on Etsy and on a new tool you’ve been wanting to get for months!

You’ve probably also encountered moments in your business where you are asked to spend money on marketing. A blog sidebar ad? Giving away products (that cost you money to make) for a celebrity gifting suite? Were you approached to work with a social media agency?…

I’m not usually one to make new year’s resolutions, but 2014 was the year that I really wanted to WOW my customers at Tiny Hands.

If you’ve ever made a purchase from my shop, you’ll probably know about my two-week made to order policy.

My handmade jewelry take a lot of time to make (up to three days!) and I just couldn’t see any other way around it.

But these days with Amazon and other big online retailers raising the bar on what’s considered normal for delivery …

We make decisions in every second of our life

Running your own business is no easy feat. We face difficult decisions daily! From picking the beads for your new necklace design to deciding whether to ship USPS First Class, Priority, Parcel Post, Media Mail…? Should I sell on Etsy, my own website, or both?

We simple have too many choices!

For me, I take a very long time to make a decision. Occasionally I get to a crossroad and I don’t know which path to take. If …

Did you just get yet another angry email from someone complaining that your prices are too high?

Or you just got back from a craft show where you overheard passersby commenting about your high prices.

You’re hurt, disappointed, confused and upset.

But you’re not alone.

Here’s a screenshot of an email I got from someone really pissed off: